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CAPE Benefit Trust Customer Service
If you have any questions, or need assistance with the CAPE/Blue Shield medical plans and CAPE-sponsored benefits, please contact your dedicated CAPE Benefit Trust Customer Service Team.
Phone: (800) 487-3092
Hours: Monday through Friday, 7:30 a.m. to 5 p.m. Pacific time, or visit www.capeunion.org.
Blue Shield Member Services
If you need answers to questions about claims, coverage, general plan information, authorization determinations, and more, Blue Shield Member Services representatives are ready to assist you.
Phone: (855) 256-9404
Hours: Monday through Friday, 7 a.m. to 7 p.m. Pacific time, or visit blueshieldca.com/cape

Blue Shield Privacy Office
If you need answers to questions about how Blue Shield protects your privacy and confidentiality, our Privacy Office is ready to assist you.
Phone: (888) 266-8080
Hours: Monday through Friday, 7 a.m. to 5 p.m. Pacific time, or email privacy@blueshieldca.com

Blue Shield's Mental Health Service Administrator (MHSA)
To find a mental health provider, contact Blue Shield's MHSA.
Phone: (877) 263-9952
Hours: Monday through Friday, 8 a.m. to 5 p.m. Pacific time, or visit MHSA.

BlueCard Program
The BlueCard Program provides you and your eligible family members access to covered services, including urgent and emergency care, while you are traveling or working outside of California.
Phone: (800) 810-2583
Hours: 24 hours a day, 7 days a week. You can also click on one of the links below for online assistance: Teladoc
With Teladoc's around-the-clock phone and online video appointments, you have access to board-certified doctors who are ready to treat many medical issues.
Phone: (800) 835-2362
Hours: 24 hours a day, 7 days a week, or visit Teladoc.

LifeReferrals 24/7
Speak with an experienced professional who can assist you with a range of issues.
Phone: (800) 985-2405
Hours: 24 hours a day, 7 days a week, or visit lifereferrals.com, and enter the access code: bsc.

NurseHelp 24/7
Talk with a registered nurse anytime you have health-related questions.
Phone: (877) 304-0504
Hours: 24 hours a day, 7 days a week

Wellness Discount Programs
To learn about discounts on chiropractic services, massage, gym memberships and more, call Blue Shield Member Services at (855) 256-9404. You can also visit Wellness Discounts.